Best-practice strategies for your documentation projects

2015 and Older Projects

  • Spectracom – In 2015, I assisted documentation staff to extend a large MadCap Flare project originally designed to produce print documentation for several Spectracom products so it could produce Top Navigation HTML5 output, which was a brand new format to the market at that time.
  • Sysco (through MadCap Software) – In 2015, I was engaged as the follow-on Flare consultant to assist the client’s staff writers with implementing and extending another consultant’s design.
  • eLearning Innovation – In 2014, I provided Flare architectural and design consulting to this instructional design and development company based in New Hampshire. EI had traditionally used Microsoft Word for its higher-ed clients’ curriculum materials. I devised a multi-author, single-sourcing workflow based; designed several Flare project templates that relied heavily on reusable content and could produce Word output; trained key personnel in the templates’ use; and provided guidance for extending the templates to support additional formats such as HTML5.  I was invited to co-present with EI’s CEO Laurie Pulido a showcase session on the templates at MadWorld 2015.
  • Rochester Genesee Regional Transportation Authority – In 2014, I was engaged to design and develop safety and security training for its new Transit Center, which began operations on November 28, 2014. I worked closely with RGRTA’s technical writing and training staff to repurpose existing material and to create new material in support of training development that was already underway. In 2008, in collaboration with IT personnel, I designed and developed programmer documentation for a suite of internal software applications.
  • Dumbarton Oaks Research Library (Trustees of Harvard University) – In 2012, I designed and developed, as a proof-of-concept pilot, a MadCap Flare-generated HTML5 “research” system consisting mainly of a large collection of digital images of historical landscape architectural drawings and related documents. I incorporated a very large index designed by a professional indexer, as well as used Flare’s many features to provide rich navigation and search capabilities in the generated system.
  • International Game Technology – In 2011, I designed, developed, and delivered custom MadCap Flare training (developed in Flare itself) to twelve IGT authors from three divisions, including Beijing. I documented and handed off the Flare project itself so that IGT could maintain it and deliver it internally to other IGT staff.
  • Raland Technologies – In 2010, I devised a plan to migrate 1,500 pages of Word content into MadCap Flare in order to single-source instructor guides and student guides for multiple training courses. I set up the foundational Flare project and migrated an initial batch of 400+ pages (one full course and part of another), and I developed the processes and standards for Raland’s staff to continue the migration.
  • Telog Instruments – In 2010, using MadCap Flare, I wrote a comprehensive Product Guide for a software-controlled hardware device, intended for a range of users from integration engineers to installation/service personnel. Outputs were a printed manual and web Help.

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MadCap Advanced Developer (MAD) certified in Flare since 2009

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